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eGrabber
SupportSales, Upgrades and Licensing:
Phone: 1-866-299-7314 (Monday through Friday 8 AM - 5 PM PST)
General information:
eGrabber provides free phone support for the first 30 days of purchase of software and free email support for software that were purchased up to 18 months ago. eGrabber does not maintain archives or versions of software that are more than 18 months old.
Subscribers of annual license model will be eligible for free upgrades and support for the entire license period.
What is new in ResumeGrabber Pro?
- Now imports resumes from all major search engines such as Yahoo, MSN Live, Alta Vista and AllTheWeb in addition to Google™.
- Checks for duplicates based on contact details parsed in the grid.
- New fields like Phone Extension, Job Title, Company, Skills, Education, Distance and Source have been provided in the ResumeGrabber grid.
- Add selected text to grid columns from the lower pane through simple click and transfer mechanism.
- Latest PCR, Excel and Big Biller PRD's have been included in the build.
- Option to capture only selected resumes from job portals using custom PPD's.
- Get alerts for job portals requiring customized drivers.
- Delay option provided for importing resumes from Job portals.
- Distance calculator to identify distance between candidate's location and recruiter's location.
- When I try to launch ResumeGrabber, I get an error message 'An unidentified program wants access to your computer'
- I do not see the box to enter my search keywords?
- When I open another application, ResumeGrabber Toolbar is not visible.
- When I "Grab" resumes, I often get the following error: "Please select contact information to Grab"
- I am not able to capture resumes in "HTML" format?
- The text in the ResumeGrabber Grid is not clear. How do I increase the font size?
- How do I select multiple resumes in the ResumeGrabber Grid?
- When I reject or delete a resume, a warning message appears. By mistake, I have selected the option 'Don't show me this again' in this message window and I do not get the warning messages now. Can I have the warning message enabled again?
- Information other than a resume is also transferred to the ResumeGrabber Grid from the Google search. How to avoid this?
- When I search for resumes containing "Sales Manager", I get results that contain either "Sales" or "Manager" or both. How do I filter resumes that contain both the words only?
- When I transfer a selected resume, I get the following error message:
"There is no current resume to attach. Please select a resume and try again." What could be wrong? - I have transferred a resume to my Outlook Address Book. But I am not able to view the transferred contact.
- When I transfer multiple resumes to my Outlook, how can I view the transferred resumes?
- In the Contact Linker window, the option "Update existing contact" is disabled?
- When I update an existing contact, the existing link and text are not updated. An additional link to the resume is created in Outlook. Why?
When I try to launch ResumeGrabber, I get an error message 'An unidentified program wants access to your computer'
When you are using Windows Vista as your operating system, you may come across this message. You need to turn off the 'User Account Control' to resolve this issue.
To turn off UAC:
- Click Start > Control Panel > User Accounts > User Accounts.
- In the User Accounts tasks window, click Turn User Account Control on or off.
- If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click Continue.
- Clear the Use User Account Control (UAC) to help protect your computer check box, and click OK.
- Click Restart Now to apply the changes.
After restarting your system you can launch ResumeGrabber without any problem.
I do not see the box to enter my search keywords?
Check whether your toolbar is in the compact mode. Click the maximize button in the toolbar to view the Keywords box where you can enter your keywords to be searched.
When I open another application, ResumeGrabber Toolbar is not visible.
Click Menu in the ResumeGrabber Toolbar. Check whether the option Toolbar Always in Front is selected. When this option is enabled, even when you open another application, the Toolbar is displayed in front of all the open windows.
When I "Grab" resumes, I often get the following error: "Please select contact information to Grab"
Click Menu / Options in the toolbar. Click Miscellaneous under Preferences in the ResumeGrabber Options window. Select the option Auto select "Source Option". Now, ResumeGrabber automatically detects the resumes.
I am not able to capture resumes in "HTML" format?
In the Miscellaneous Option, check whether all the file formats under "Filters Criteria" are selected.
The text in the ResumeGrabber Grid is not clear. How do I increase the font size?
Click View / Grid Text Size and you can select the text to be displayed larger or smaller.
How do I select multiple resumes in the ResumeGrabber Grid?
You can highlight one or more resumes in the Grid, right click, and select the option Check Selected Resumes. To highlight a resume, just click on the same. To highlight consecutive resumes, press the Shift Key and click on the resumes. To highlight non-consecutive resumes, press the Ctrl key and click on the appropriate resumes.
When I reject or delete a resume, a warning message appears. By mistake, I have selected the option 'Don't show me this again' in this message window and I do not get the warning messages now. Can I have the warning message enabled again?
Click 'Menu > Options' in the toolbar. Click Miscellaneous under Preferences in the ResumeGrabber Options window. Clear the option Don't warn before "Delete / Reject / Never Show". Now you can view the warning messages again.
Information other than a resume is also transferred to the ResumeGrabber Grid from the Google search. How to avoid this?
Click 'Menu > Options' in the toolbar. Click 'Miscellaneous' under 'Preferences' in the ResumeGrabber Options window. Select the option Turn on 'Resume Validator'. This option validates the documents, and filters resumes from the Search Engine results.
When I search for resumes containing "Sales Manager", I get results that contain either "Sales" or "Manager" or both. How do I filter resumes that contain both the words only?
When you enter the keywords in the toolbar, the individual keywords are searched in the resumes. If you want both the words to be searched, enter the keywords within double quotes (Example: "Sales Manager"). Now ResumeGrabber searches for all the keywords within the quotes.
When I transfer a selected resume, I get the following error message:
"There is no current resume to attach. Please select a resume and try again." What could be wrong?
When you transfer resumes to ACT!, GoldMine or Outlook with one of the following options as your destination option, you may come across this error message.
1) Add Links
2) Add Notes
3) Add Links + Notes
These options add the resume text or link the resume to the existing contact.
You must have the corresponding contact open in your contact manager and then try to transfer when you are using the above options.
I have transferred a resume to my Outlook Address Book. But I am not able to view the transferred contact.
Click Transfer Options in the Destination Setup Window. In the Link Options Window, click the Duplicate Check tab. Select the option Bring Contact to the Forefront after the Transfer. Now ResumeGrabber displays the transferred contact in front of all the open windows.
When I transfer multiple resumes to my Outlook, how can I view the transferred resumes?
When you transfer more than one resume to Outlook, you cannot view individual contacts. ResumeGrabber displays only the last transferred contact. You can view the other transferred contacts in the Outlook Address Book after the transfer is complete.
In the Contact Linker window, the option "Update existing contact" is disabled?
When ResumeGrabber finds more than one duplicate record in the contact manager, the option Update existing contact is disabled. You can either add the contact as a new record or skip the transfer.
When I update an existing contact, the existing link and text are not updated. An additional link to the resume is created in Outlook. Why?
ResumeGrabber retains the old information in your Notes tab for future reference. If you do not require this old link and text, you can delete the links manually.
Compare Version License and Annual Subscription
Enables for use in one PC. Not licensed for use in an ASP (Application Service Provider) environment.
What is Version License?
You pay for the license only once and can continue to use it througout its lifetime. You get free updates and support for a period of 90 days from the date of purchase.
What is Annual Subscription License?
The Annual Subscription license will allow you to use the product for a period of one year from the date of registering the license keys in the software. You will also be eligible for free updates and support during the subscription period.
How is the One year period calculated for the subscription model?
The period is calculated from the date of registration of the license keys. You need to register the software with the license key within one month of purchase.
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